IT Systems Technician

Indianapolis, IN

The IT Systems Technician is responsible for supporting operations and maintenance of all systems at August Mack that pertain to the efficient management of information/data. The Technician will assist in providing hardware and software support to all end users. This position is responsible for helping troubleshoot and coordinate solutions for all network and user-related issues pertaining to August Mack approved hardware and software.  The technician must be capable to documenting all configurations, network structures and security protocols. This position is also responsible to help install and utilize preventative maintenance tools to limit the likelihood of failure. This position reports to the IT Systems Specialist.


  1. Install, update, and configure computer hardware and software.
  2. Develop and maintain inventory of computers and peripherals, hardware, and software.
  3. Track Life Cycle Management and communicate replacement schedules with users.
  4. Provide first-level end-user support in areas such as printing, network logons, department, and office software applications, network, and end-user device troubleshooting in a timely manner for all AME/EFS offices.
  5. Research and improve upon processes as needed
  6. Perform any miscellaneous requested duties that will improve the overall efficiency of August Mack.


Requires 1 year of experience with computer hardware, computer operating systems, and server application software; and an associate degree in a computer-related field. Other combinations of experience and education that meet the minimum requirements may be substituted.

Additional Requirements:

This classification requires the use of a personal or company vehicle on company business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license, and have an acceptable driving record.

This classification requires approximately 10% travel to branch offices.

Required Knowledge, Skills, and Abilities:

Knowledge of:

  • Computer operating systems, equipment, peripherals, and application packages.
  • Microcomputer and network troubleshooting techniques.
  • Diagnostic tools and online monitoring software.
  • LAN, WAN, server, and work station computer system, network and end-user device operations and troubleshooting.
  • A variety of PC functions, such as word processing, spreadsheet, graphics, hardware, and PC operating systems and packages.
  • Preventive maintenance procedures for computers and peripheral equipment.
  • Cable distribution and basic principles of electricity.
  • Standard communications wiring, color coding, and connection schemes.

Ability to:

  • Work cooperatively with other employees.
  • Diagnose problems or malfunctions and accomplish repairs in a minimal amount of time.
  • Make independent decisions quickly in emergency situations.
  • Comprehend and make inferences from material written and understand and follow complex schematics, circuit diagrams, service orders, worksheets, floor plans, electrical wiring plans, construction blueprints, and related documents.
  • Observe, compare, and monitor data to determine compliance with prescribed operating and safety standards.
  • Operate a variety of standard office equipment.
  • Enter data or information into a terminal, PC, or other keyboard device.
  • Perceive the full range of the color spectrum such as in working with electrical wiring.
  • Learn job-related material through oral instruction, observation, structured lecture, and reading.
  • Move heavy objects such as pieces of equipment weighing 20-50 pounds or more short distances (20 feet or less).
  • Bend or stoop repeatedly over time.
  • Work safely without presenting a direct threat to self or others.

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