Help Desk Technician
Indianapolis, IN
August Mack Environmental is an Equal Opportunity Employer.
JOB SUMMARY:
We are seeking a dedicated IT professional to join our team in the Indianapolis area. As an IT Staff Level member, you will work under the guidance of the IT Manager, playing a key role in maintaining our technology infrastructure, onboarding new staff, and ensuring our systems run smoothly.
A DAY IN THE LIFE
In the role of an IT Specialist, your primary focus will be on enhancing the efficiency and effectiveness of August Mack’s IT support and services. Your responsibilities will include providing technical assistance to end-users, troubleshooting IT-related issues, and ensuring the smooth operation of IT systems. This role will include opportunities for professional development and growth including researching and implementing new technologies as well as studying for and acquiring professional certifications.
You will work closely with various teams at August Mack to address and resolve IT problems promptly, providing essential support to our employees. Your day-to-day tasks will involve diagnosing and resolving technical issues, assisting with hardware and software configurations, and offering user guidance and training as needed. You will collaborate with IT professionals and business stakeholders to improve our IT support processes continually and stay up to date with the latest software updates and technological advancements. Excellent communication skills will be the key to success in this role including the ability to effectively communicate technical concepts to non-technical individuals.
WHO WILL EXCEL IN THIS ROLE
- Is enthusiastic to learn, can adapt to change, and create innovative solutions
- Has a strong commitment to exceptional customer service
- Can problem-solve and work in a dynamic, tech-driven environment
- Is eager to explore process improvement opportunities and has a “can-do” attitude
- Thrives in a supportive team environment, continually seeks skill improvement, and enjoys managing technology assets
- Has excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical team members and end-users
- Has a proactive mindset, strong organizational skills, and a commitment to professional growth
ESSENTIAL JOB FUNCTIONS
- Develop and maintain inventory of computers, peripherals, hardware, and software
- Track Life Cycle Management and communicate replacement schedule with users
- Demonstrate professionalism, present the IT team well, and communicate in a timely manner
- Provide first level end-user support in areas such as printing, network logons, department and office software applications, network and end-user device troubleshooting in a timely manner for all AME/EFS offices
- Coordinate with Human Resources to ensure timely and consistent configuration for new hire computer and phone setups
- Successfully onboard new staff onto August Mack technology in new hire orientations
- Install, update, and configure computer hardware and software
- Perform LAN, WAN, server, and work-station computer system, network and end-user device operations and troubleshooting
- Document and conduct preventive maintenance procedures for computers and peripheral equipment
- Research and improve upon processes as needed
- Perform any miscellaneous requested duties that will improve overall efficiency of August Mack
- Diagnose problems or malfunctions and accomplish repairs in a minimal amount of time
KNOWLEDGE, SKILLS, AND ABILITIES
To succeed in this role, you should have:
- Proficiency in computer hardware and software maintenance
- Strong organizational, communicative, and problem-solving skills
- Excellent communication and customer service skills
- The ability to adapt to evolving technology and learn quickly
- A commitment to professionalism and timely response to IT needs
JOB SPECIFICATIONS
Education: B.S. or A.S. in Information Technology, Computer Science, Information Science, Cyber Security, Network Systems Administration, or equivalent experience
Experience: 0 – 3 years of experience in IT
JOB CONTEXT
90% office (controlled environment), 10% office visit travel (controlled environment)
